FAQ & Site Info

Terms of Service

Chinatradeusa Terms And Conditions
By continue to browse and use this Store, you are agreeing to comply and be bound by the following terms and conditions of use, which together with our privacy policy govern ChinaTradeUSA’s relationship with you in relation to this Store. If you disagree with any part of these terms and conditions, please do not use our Store. Please Make sure to read all our Terms and Conditions Before placing an order.

Terms and Conditions
Most of Our products our ship straight from our China warehouse. Some of our products are ship from our USA Warehouse. When we list our items we will mention the condition, and we will also mention when an item is coming from our china fulfillment warehouse or our USA Warehouse. ChinaTradeUSA.com do not make any claims regarding the products, goods, and services that we sale on our store.
We try our best to described our items, goods and services, as they are and as accurate as possible to our best ability. We provide our customers with lots pictures of the items for each item listing, to make sure our customers know exactly what they are buying. Please make sure to read all the product listing and understand what you are buying before placing an order. So I hope you understand that we are Not At Fault if you Purchased an item without reading all the information provide to you before you place your order or if you order A Size that Does NOT Fit You, etc.
By placing an order you contractually Agree that you have read and understand everything about the item in listing before placing an order and you agree to the Shipping Cost, Import Taxes & Duties, Policies, & Everything the Listing Included.
We pride ourselves on our customer service. In any event that you have a problem with your item please contact us and we’ll be happy to help you. If you have any questions about the item that are listed or any other items, please contact us before placing an order.
we want you to enjoy buying our products with no problems or confusion. if you need more information about a product before you place an order please feel free to contact us. The use of this Store is subject to the following terms of use: These terms and conditions govern your use of this Store; by using this Store, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this Store.

Privacy Policy
Chinatradeusa values your privacy and keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. Chinatradeusa is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Store. We use your Personal Information only for providing and improving the Store. By using the Store, you agree to the collection and use of information in accordance with this policy.

Information we collect
We may use your Personal Information to contact you Regarding your order or for promotional offers.
Other information When you order on our website, we may collect the registered email, password, nickname, your PayPal email and your PayPal shipping address.
3. If we have a partnership with you, we may collect more information, for example, your phone number, your website,Facebook, your online URL for reviews and testimonials.

Payment Methods
We accept Visa, MasterCard, American Express, Discover, Wire Transfers, PayPal.
We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks
We accept PayPal as one of our major payment method.
With PayPal, you can send payment quickly and securely on-line.
1. Through PayPal, you can pay with credit card, debit card, e-check, or bank account balance.
2. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
I don't leave in the US can I still pay my order using PayPal?
Yes you can use Paypal to pay for your item, PayPal will accept any currency, when you use PayPal, other currency will be exchanged to the local currency automatically. You can pay for your order using PayPal from your country, PayPal will accept any currency.
Advantages with using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account).
we don't see your credit card number (it is safely encrypted through PayPal or Stripe securer server), which limits the risk of unauthorized use.

We Ship To Must Country Worldwide
Shipping from China Warehouse
Airmail and Register Airmail: Shipping from China Warehouse Airmail and Register Airmail Area time United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom 7-20 business days
Australia,New Zealand,Singapore
7-25 business days
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
7-25 business days
Brazil, Russia, Mexico
15-35 business days
Other countries 7-25 business days
Priority Direct Mail
Priority Direct Mail Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Portugal, Spain, Sweden
7-10 business days
United States, United Kingdom, Australia, Malaysia
7-10 business days
EMS Shipping
7-15 business days to worldwide
Expedited Shipping
6-9 business days to worldwide.
Delivery time: Total Delivery Time Doesn’t include the Processing Time.
Processing /Handling time: we needs 3-4 business days to prepare your products before shipping it out to you. Our processing time include strict quality-control tests and carefully package the items. So keep in mind that the processing time is separate from the delivery time. Thank you for understanding, we appreciate your business.
Once your order is shipped, we will email the tracking information for your order to track your package. You will get a tracking number If you have choosing a shipping option with tracking number during check out. We offers different international shipping methods. Must of our item are ship via register Air Mail with tracking number, to track your order during transportation to your country. You can choose a faster shipping method for an extra fee.
Duties & Taxes Most products are subject to the payment of import duties (e.g. in the U.S.) and other countries or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country’s import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer’s or supplier’s) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered. Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer’s or supplier’s) responsibility. We shall not be responsible for any shipping or customs delay since this is outside our control. Some countries are easy to import into, with only a few restrictions and no taxes. Other countries are ultra restrictive and have high taxes. Before you start importing larger quantities of China electronics or other goods to your country, you will need to research what the law and practices are in your country (or shipping destination countries. The category and type of goods you are importing often has an effect on whether you have to pay tax, or how much. Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other specific restrictions on certain items such as spy cameras and other restricted products may also apply in your country. Please carefully research the relevant information for your local country before placing an order. Thanks for your cooperation.

Return Policy
A Return Authorization Number is required for all returns, customers must contact us first to obtain an RMA return number before returning the item, item return without an RMA return number will not be accepted. Please contact us before returning any item/s

USA Warehouse Return Policy:
All item that was ship from our USA Warehouse to our USA Customers must be return back to our US Warehouse withing 15 business days from the date of purchase. If you have any Problem with your order please contact us within 2 business days of receiving your package to let us know of the problem with your item. Buyer is responsible for all return cost to return the package back to us. Once with have received the item back to our warehouse and confirm the arrival of the package you returned, and confirm that the item is a defective item we will issue a refund back to your account. If we find that there is nothing wrong with returned items, a 25% restocking fee will be deducted from the amount that will be refund to you. In these cases, you will be responsible for the shipping fees in both directions. If this item is in your possession more than 15 days, it is considered as used and we will not issue you any refund or replacement.
Global Warehouse Return Policy:
We know you will love our products. However, there might be time when you need to return items to us. If for any reason you are not satisfied with your order, you may return it for a replacement or refund. Also we suggest you contact us before returning any item/s, we will handle your case according to your specific situation. You should let us know the problems within 3 days after you have received the products.
1. If we sent the wrong item, we will either exchange the item or refund you in full.
2. If you made a mistake by ordering the wrong item, we will either refund you partially if you keep them or request to return the item for a full refund or an exchange. Shipping fees to return the item(s) to us will be covered fully by the customer. For exchange customer will pay shipping fees both ways.

Return Fees:
In all instances, no matter what the reason for returning the goods, the buyer must pay the shipping fees for returning the item to us. Whether you are requesting a refund, repair or exchange, you must send the item back before we can take action and proceed. Once we receive the returned item(s), and confirm that the item is a defective item we will process the refund, repair or exchange immediately. If we confirm that there is nothing wrong with returned items, a 25% restocking fee will be deducted from the amount that will be return to you. Returns from our customers are acceptable within 15 business days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment. If this item is in your possession more than 15 days, it is considered as used and we will not issue you any refund or replacement. Please returned the item to us with the Original Package and TAG, UNDAMAGED and UNWORN within 15 days in the SAME CONDITION as it was sent to you. After we have receive the item and we have confirmed that the item is defective, we would immediately EXCHANGE the defective item to the correct item for you, or CREDIT the payment amount to your account with immediate use. Buyers are required to bear items returning shipping cost.

After Returning the item:
After returning the products , please send us the following information
Order # : ( for example CT2348890)
Item # : (for example VC1230M)
Item barcode # : ( for example, 00123409876390)
Quantity of each item
Photo of the products you sent back
Photo of the shipping label on the package you sent to us
The unique bar code on the item which is stick to the package of the item
1. Please contact our customer service about the information we need before sending back the package
2. Send the package back to us
3. After returning the products , please send us the information you have collected above
4. After we have received the product and confirming the information, we will exchange or refund the money back to your account.
If we find that there is nothing wrong with returned items , a 25% restocking fee will be deducted from the amount that will be return to you. In these cases, you will be responsible for the shipping fees in both directions.